Computing

Getting Help

Sending an e-mail to gsithelp [at] u.washington.edu is the best method for getting help from GS-ITS. This method creates a request in our tracking system so we can ensure your question is addressed as quickly as possible. You should receive a confirmation by email that we've received your request within a few minutes.

If you do not receive a confirmation or you would prefer to speak with us on the phone or in person, please call or stop by our office.

E-mail

gsithelp [at] u.washington.edu

Phone

(206) 685-7352

Location

Foege Building S436

Request Creation Tips

1. Include your name, lab group, location, and phone number.

2. Clearly state the problem and when it started occurring. If you've received any error messages, include those.

3. On what system or systems does the problem occur?

4. If you've attempted to fix the problem yourself, let us know what you've tried.

5. How soon do you need the problem fixed? Does this problem impact a time sensitive project?

   GS-ITS Staff Directory

   Brian McNally
   Manager, Research Computing Team
   Office: Foege S048A
   Phone: (206) 543-7363
   
   Charles Winston
   Manager, Core Services Team
   Office: Foege S436
   Phone: (206) 685-7162
   
   Justin Reichel
   Core Services
   Office: Foege S436
   Phone: (206) 221-7718
   
   Brendan Henry
   Systems Administration
   Office: Foege S048
   Phone:206-543-1367

   Alexander Safir
   Systems Administration
   Office: Foege S046
   Phone: (206) 685-7340
   
   Skylar Thompson
   Systems Administration
   Office: Foege S046
   Phone: (206) 685-7354